Store FAQs

Can my order be sent to my work address instead?

Yes we can send your order to an alternate address. We will also need the cardholders address for security checks, but the order will be shipped to the address that you enter in the ‘Shipping Details’ section of the checkout form.

How do I register an account?

It’s easy; just click on Register/Login at the top of every page and you will be taken to the registration page. By registering with Animalpak.co.uk you will be able to place orders much faster.

What do you do with my personal details?

We only use your personal details to complete your order. Your payment details are never made available to Animalpak.co.uk as we process all payments via a third party agent, Protx. Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI) and adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process. Your name and address details are stored on our system to make future orders easier. Your name and address details are never sold or passed on to a third party

How long will Standard Delivery take?

Deliveries will be made within 4 working days after you place your order (excluding weekends)

UK Standard Delivery is free and your order will be sent out via the most suitable carrier, depending on size and weight.

Items which weigh less than 750g and are on a standard delivery will be sent second class with Royal Mail, please allow up to 14 days for delivery.

If you are not around to take delivery of your parcel, the carrier will leave with a neighbour or a calling card telling you how you can pick it up.

If you authorize the courier to leave the parcel in a safe place, this is at your own risk.

Unfortunately we cannot deliver on bank holidays, please bear this in mind when ordering.

Please be aware that bank holidays and busy periods can affect the speed of deliveries. 

How long will Priority Delivery take?

Deliveries will be made within 2 working days after you place your order (excluding weekends)

The cost of UK priority delivery is £3.00 however if your order total is £75.00 or over Priority Delivery will automatically apply to your order free of charge.  Your order will be sent out via the most suitable carrier, depending on size and weight.

If you are not around to take delivery of your parcel, the carrier will leave with a neighbour or a calling card telling you how you can pick it up.

If you authorize the courier to leave the parcel in a safe place, this is at your own risk.

Unfortunately we cannot deliver on bank holidays, please bear this in mind when ordering.

Please be aware that bank holidays and busy periods can affect the speed of deliveries

What happens if an order of mine is damaged in transit?

Every order sent from here is fully insured, and any damaged parcel will be replaced by us and we will claim from our delivery partner responsible for the damage. They will collect the damaged parcel from you upon delivery of the replacement, to investigate how the damage occurred. We will aim to replace your damaged product within 24 - 48 hours.

I've heard you guys are now doing special promotions online at The Store. How do I find out about these?

First things first. You have to register at The Store. Once you do that, we have your email address and can send you the latest promotions on Animal products and Animal gear.

I heard about your "ironclad" guarantee. How do I return a product?

If you bought the products from The Store, then mail the product directly to us explaining the problem. If you bought it elsewhere, contact your retailer.

Where can I find your products?

You can find selected Animal products (not Animal Gear) at all GNC stores. If you have a hard time finding what you want, you can just order from us at The Store, or even other internet retailers.

My recent order wasn't 100% right. What do I do?

Sorry about that. Mistakes do occur from time to time. Contact us and let us know what the problem was. We'll issue a collection with our couriers and get your product replaced as fast as possible.

How long do Animal products last?

Because they are individually packaged in plastic packs and because the cans are sealed airtight, each Animal product can stay fresh up to four years. To find out the expiration date, you can always look on the bottom of the can. There should be a small white sticker attached there. The top set of numbers is the expiration date. In other words, "09.10" means the product will expire on September, 2010.